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Overview
Our refund and returns policy lasts 48 hours. If 48 hours have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 48 hours after delivery
Refunds
Returns of items by purchasers and acknowledgment of returned items by merchants will be overseen by us as per the profits page on the commercial center, as might be altered every now and then. Acknowledgment of profits will be in our circumspection, subject to consistence with relevant laws of the region
Discounts in regard of returned items will be overseen as per the discounts page on the commercial center, as might be corrected every now and then. Our principles on discounts will be practiced in our attentiveness, subject to appropriate laws of the domain. We may offer discounts, in our attentiveness:
- in regard of the item cost;
- nearby as well as global delivery charges (as expressed on the discounts page); and
- via store credits, wallet discounts, vouchers, versatile cash move, bank moves or such other technique as we may decide every now and then.
Returned items will be acknowledged and discounts gave by Storage facility, for and in the interest of the merchant.
Changes to our profits page or discounts page will be successful in regard of all buys produced using the date of distribution of the change on our site..
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us for questions related to refunds and returns.