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Frequently Asked Questions
SHIPPING
Who will Convey my Items?
Your request might be conveyed by Storehouse or other messenger organizations, or by the dealer or the merchant's representatives, contingent upon whether the thing was sold by Storehouse or an outsider vendor and on the conveyance strategy picked by an outsider merchant. You might be called before or around the same time as conveyance to check whether you are free to get your request.
Do You Ship Internationally?
Unfortunately, for now we don't be we have intentions on doing so in the future.
What is the Assessed Conveyance Time?
We conveys items to clients all over Nigeria. Lagos 2-5 days, Ogun 3-7 days, Ibadan 3-8 days and different states 4-9 days.
Not all items on storehouse are sold or conveyed by Storehouse. What's more, Storehouse purchasers and merchants are found in each state in Nigeria. Given the different components included (the time it takes a vendor to send, the dispatch organization utilized, the distance among purchaser and dealer, and the sky is the limit from there) conveyance times may fluctuate.
PAYMENT
What Payment Methods Are Accepted?
We have Partnered with One of Africa's Leading Payment gateway, Paystack to accept payments either by Credit Cards, Debit Cards, Bank Transfer, Apple Pay or even USSD Code.
Is Buying On-Line Safe?
We can't say for other Websites, But All Card details and all are processed by Paystack and Secured by Https SSL Security.
For what reason do I see various costs for a similar item?
We have various vendors seeking business. Thusly, you may see a similar item offered by various dealers at various costs. We accept that by supporting these 'outsider' dealers, we can offer you a more extensive item determination, more decision, expanded accommodation, and better evaluating.
Will the entirety of the things in my request show up in a solitary bundle?
On the off chance that your request comprises of things from more than one merchant, your things will show up independently. On the off chance that your request comprises of things from a solitary dealer, your things may show up together or independently. In the event that your requests show up independently, be have confidence that the leftover item(s) will be conveyed presently.
Order & Returns
How do I place an Order?
Placing an order is a simple process that typically involves the following steps:
Browse the website: Start by browsing the website to find the product you want to purchase. Look for the product category that best matches the item you are looking for and use the search function if you can't find it immediately.
Add the item to your cart: When you find the product you want to purchase, click on the "Add to Cart" button. This will add the item to your online shopping cart.
Review your cart: Once you've added all the items you want to purchase to your cart, click on the "View Cart" or "Checkout" button to review your order.
Enter your shipping and billing information: Next, you'll need to enter your shipping and billing information. This will include your name, address, email, and payment details.
Review and place your order: Review your order to make sure everything is correct and then click on the "Place Order" button to complete your purchase.
Confirmation: After you place your order, you should receive a confirmation email or page indicating that your order has been received. This will typically include an order number and a summary of the items you purchased.
Browse the website: Start by browsing the website to find the product you want to purchase. Look for the product category that best matches the item you are looking for and use the search function if you can't find it immediately.
Add the item to your cart: When you find the product you want to purchase, click on the "Add to Cart" button. This will add the item to your online shopping cart.
Review your cart: Once you've added all the items you want to purchase to your cart, click on the "View Cart" or "Checkout" button to review your order.
Enter your shipping and billing information: Next, you'll need to enter your shipping and billing information. This will include your name, address, email, and payment details.
Review and place your order: Review your order to make sure everything is correct and then click on the "Place Order" button to complete your purchase.
Confirmation: After you place your order, you should receive a confirmation email or page indicating that your order has been received. This will typically include an order number and a summary of the items you purchased.
How Can I Cancel Or Change My Order?
Changed your mind, or gave the wrong address at checkout? No worries, we've all done it. As long as your order hasn't processed or shipped, you can make changes to it.
You can check if your order is in the ‘pending’ status by viewing your order within the order history section of your account. If your order is still in the ‘pending’ status then you can select the option to cancel your order and make any changes you deem necessary. Canceling your order in this manner will automatically add the canceled items back to your shopping cart where you can proceed to the checkout and make the necessary changes to the shipping method.
You may also follow these steps to get to your order history. Once there you are able to cancel the order:
DESKTOP
1. Login to your Storehouse account
2. Hover over the profile icon and click 'Order History'
3. Click on the order id you want to cancel
4. Click on 'View Order Status' (on the right side of page)
5. Click on the 'Cancel Order' button (bottom of page)
DESKTOP
1. Login to your Storehouse account
2. Hover over the profile icon and click 'Order History'
3. Click on the order id you want to cancel
4. Click on 'View Order Status' (on the right side of page)
5. Click on the 'Cancel Order' button (bottom of page)
Do I need an account to place an order?
Yes, Currently We don't accept Guest Checkout as we're trying to serve you personalized products (Products you may like).
How Do I Track My Order?
You can know your order status on from our Track your Order Page. You'll be able to get if it has been delivered, Picked Up or others.
How Can I Return a Product?
To Return Product, Please Fill the Return and Refund Request from the Product Invoice or Contact Us. Please ensure you've read the Refunds & Return Policy